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Returns

Please call Customer Service to request a return at +607 2872326. Be sure that the information from your packing slip and the name of the original purchaser of the order ready to provide to the customer service representative over the phone.

We offer a 14 days return policy on not opened purchases, which the item shall be return in the way of being received.
The total refund will deduct the shipping cost each way. If the return is a result of our error, LEDLENSER Malaysia shall refund shipping charges and will compensate you for the return shipping of the item.

All return items should be return to 
123, Jalan Seri Impian 1, Taman Impian Emas, 81300 Skudai, Johor, Malaysia.

Note for engraved lights:
Engraving is a great way to make your LEDLENSER light uniquely yours. Please do allow 2 – 3 extra working days for processing for your order, do make sure your spelling and word written are correct, as we are not responsible for mis-entered requests and all engraved items are not returnable or refundable.

    CUSTOMER REFUND REQUEST FORM

     

    Contact Information:

    *Please Note: We may contact you to gather more details about your refund request in order to improve our product and customer service.

     

    For missing goods / goods received in bad condition / received the wrong item, please return your received item to 123, Jalan Seri Impian 1, Taman Impian Emas, 81300 Skudai, Johor. We will bear the return shipping charges and included in the refund, if we found out it is from our mistake.

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    On orders over RM200. This offer is valid on all our store items.

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    Customer Support

    WhatsApp: 07 - 287 2326
    Office: 07 - 287 2326
    Mon - Fri: 9:00 am to 5:30 pm

    Ledlenser Malaysia
    Main Distributor - Beamfield Sdn Bhd

    As one of the world’s market leaders in LED flashlights and headlamps, we are downright obsessed with it. 

    Today, the company that started in a garage is an international flashlight and headlamp manufacturer that remains globally unmatched. With over 1,000 employees worldwide, we share the aim of improving a little every day – in everything we do. We are therefore continually expanding our product range, scrutinizing even tried and tested ideas and increasingly relying on sustainable energy sources.

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    * 7 year warranty only if registered, otherwise 2 years. Warranty conditions viewable at Warranty

    **EP patent 1880139; US patent 7,461,960.

    Engineered with ♡ in Germany

    Measured values according to ANSI/PLATO FL 1 in the respective setting named.
    If no setting is specifically named, the luminous flux (lumens/lm) and range (meters/m) values refer to the brightest setting and the burn time (hours/h) values refer to the lowest setting.
    A boost function (if available) can be used several times, but is only available for a short time at a time.
    In case the lamp is equipped with colored LED(s), the measured values are given with white light or the white LED. If the lamp has different energy modes, the “energy saving mode” is the basis for the measurement.
    Calculated value of the capacity in watt-hours (Wh). 
    This applies to the battery(ies) contained in the delivery condition of the respective item or, in the case of lamps with rechargeable battery, to the battery(ies) contained herein in a fully charged condition.