Frequently Asked Questions
My light seems faulty – what should I do?
The first thing you should do is perhaps change old batteries for new, full ones and check if these are making proper contact. If you use rechargeable batteries, you should check if these are charged.
If your light still isn’t working even with new or charged batteries, proceed to the next two steps:
When did you purchase your light?
- If the date of purchase is less than 24 months ago, please contact the retailer from whom you bought your light from. Your retailer will check if the problem is covered by the warranty.
- If the purchase date is more than 24 months ago, then please use the support form on our website and fill it out accurately. You will find it here.