Service & Warranty
All products we’ve developed have been put to the acid test. Only items that can withstand the toughest conditions can bear our name. And because we are sure of the quality of our product, we offer a warranty period for all Ledlenser lights which goes well beyond the average up to 7 years*.
Warranty period of 2 years from the date of purchase and 7 years if you register your product online through the warranty card that comes in the packaging. The warranty is valid worldwide and legal warranty rights also apply. It covers defects in materials and workmanship. For the proper functioning of rechargeable batteries, a different warranty period of 2 years is applied.
* Excluded from these warranty periods are the K-Series products which come with a 2 year warranty period. The Lite Wallet Products will come with No Warranty.
The warranty does not apply to defects in batteries, holsters, pouches, remote switches, colour filters, imprints or surface coatings, or consequential loss/damage resulting from the aforementioned.
How to Submit Your Claim
Sorry to hear that you have had a problem with one of Ledlenser products.
However, as you purchased a leading brand, rest assured that it comes with excellent back office and warranty support.
If you wish to make a warranty claim, please do the following steps:
- Fill in the Warranty Claim Form. (Click Here)
- Add the “Warranty – Goods Return Shipping Fee” item into cart to make the payment for the goods return shipping fee.
Send us your light with a reliable Shipping company. Our company will not be responsible to any product missing in the middle of the delivery. Your light should be sent to:
No 123, Jalan Seri Impian 1, Taman Impian Height, 81300 Skudai, Johor, Malaysia.
You will be notify with your light’s inspection report. A Shipping Tracking Number will be mail to you when your light has being repaired or replaced.
If you cannot find your proof of purchase DO NOT WORRY. Just send the product in and we will contact you if there are any problems.
* Please allow up to 4-5 working days, once we receive it, to get the repaired or replaced product back out to you.
For any technical questions, you can reach us on live chat from Monday to Friday, 9am – 5pm or via email at email@example.com
How to Register Your Product
You can only register original products with an accompanying registration card.
Scan the QR code on the registration card with your smartphone or enter the printed URL into your computer.
Enter the necessary information on the product registration page.
After successful registration, you will receive a confirmation email for checking purposes.
Local Warranty Registration
This warranty registration is valid for Lite Wallet, Workers Friend, and Solidline in Malaysia ONLY***
GENERAL WARRANTY TERMS AND CONDITIONS
We take extraordinary measures to ensure that your LEDLENSER product reliably performs its functions for many years. If this is not the case for products bought after 10/01/2015 within a period of five years as of the day of purchase (or seven years if the product is registered), then the fault will be repaired at our own discretion, or the product will be replaced by the same or a higher value model.
1. Extent of Warranty
In principle we issue a five-year manufacturer’s warranty for all products (seven years if the product is registered) as of the date of purchase. Excluded from this warranty are the product series “Solidline”, Ledlenser K1 and Ledlenser K2. The warranty does not apply to alkaline batteries, holsters, pouches, remote switches, color filters, imprints or surface coatings. For the proper functioning of rechargeable batteries a warranty period of 24 months applies. Claims under this warranty are only valid if the product does not reveal any damages or signs of wear caused by use that is different to what the manufacturer has intended. They are also only valid if the product does not reveal any indications of repairs or other interference by the customer or by repairers who are not authorized by the manufacturer. Damages caused by leaky batteries do not represent a product defect. Please contact the respective battery producer to report such damages. The warranty only covers exchanges and repairs. Claims beyond what is stated in the warranty – in particular for compensation – are excluded. The warranty period will neither be extended nor renewed if warranty services are rendered.
2. Warranty Claims
If your product reveals a defect against expectations within the warranty period, please contact the respective representative in your country and present to them your original proof of purchase (on which is stated the date of purchase and the name of the retailer).
The costs of sending the goods shall be borne by you. Freight collect deliveries will not be accepted!
The guarantor is the company Ledlenser GmbH & Co. KG (Ledlenser), Kronenstr. 5 – 7, 42699 Solingen, Germany.
4. Warranty Service
This warranty is valid alongside and in addition to your contractual or legal rights vis-a-vis your retailer in accordance with the laws of your country. You can also exercise your rights in respect of the latter.
Warranty services regarding exchanges or repairs are free of charge. This does not apply to any costs incurred by possible postage of the product. If you make a warranty claim and the manufacturer or the responsible customer service unit, after checking the product, determines that there is no defect or that the warranty claim is invalid because of one of the aforementioned reasons, we reserve the right to charge you a service fee of RM30. This does not apply if under the circumstances you were not able to recognise that the claim was invalid.
This warranty applies worldwide and is subject to the laws of the Federal Republic of Germany.