Please call Customer Service to request a return at +607 2872326. Be sure that the information from your packing slip and the name of the original purchaser of the order ready to provide to the customer service representative over the phone.

We offer a 14 days return policy on not opened purchases, which the item shall be return in the way of being received.
The total refund will deduct the shipping cost each way. If the return is a result of our error, LEDLENSER Malaysia shall refund shipping charges and will compensate you for the return shipping of the item.

All return items should be return to 
123, Jalan Seri Impian 1, Taman Impian Emas, 81300 Skudai, Johor, Malaysia.

Note for engraved lights:
Engraving is a great way to make your LEDLENSER light uniquely yours. Please do allow 2 – 3 extra working days for processing for your order, do make sure your spelling and word written are correct, as we are not responsible for mis-entered requests and all engraved items are not returnable or refundable.



    Contact Information:

    *Please Note: We may contact you to gather more details about your refund request in order to improve our product and customer service.


    For missing goods / goods received in bad condition / received the wrong item, please return your received item to 123, Jalan Seri Impian 1, Taman Impian Emas, 81300 Skudai, Johor. We will bear the return shipping charges and included in the refund, if we found out it is from our mistake.

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    On orders over RM200. This offer is valid on all our store items.

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    Customer Support

    WhatsApp: 07 - 287 2326
    Office: 07 - 287 2326
    Mon - Fri: 9:00 am to 5:30 pm

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